How accessible are camdens community centres

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Summary of report content

Disabled volunteers from Healthwatch Camden and Camden Disability Action visited 28 community centres in Camden, to check how accessible they are to a range of people with disabilities. They did this because Camden Council’s strategy for disabled and older people says it will “use community resources first” when developing solutions to peoples’ support needs. This includes “tackling barriers to accessing community facilities”. They wanted to find out how realistic it would be for someone with a disability to use the local community centres and to share this information with Camden council and local disabled people. They found that most of the centres have reasonable wheelchair access and there were some excellent examples of good overall access. However, few centres have good access for deaf residents and most make no specific provision for people with learning disability. Staff in general were helpful and welcoming, however only a minority of staff have had disability equality training, or knew where the nearest parking spaces are or how to help guide dog users. Most centres did not include access information on their websites, and most did not routinely provide information in accessible formats such as big print or easy-read, although most would do so on request. They made a number of recommendations for improvement at centres, some ‘quick wins’ which could be easily implemented and some longer term goals, which would require additional funds and/or building alterations. Centres responded, mainly very positively. Some are implementing the quick wins and some have asked for support to achieve the longer term goals. They know that many centres are in ageing buildings, and that funding is a challenge for most. They hope the report helps to make a case for investment. The joint enterprise between 17 community centres, C4 has responded to this report, their response is included as an appendix. They made 7 general recommendations for the community sector; 7 recommendations to the council and 1 recommendation jointly to the council and Camden Clinical Commissioning Group.

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General details

Report title 
How accessible are camdens community centres
Local Healthwatch 
Healthwatch Camden
Date of publication 
Friday, 1 September, 2017
Date evidence capture began 
Friday, 1 September, 2017
Date evidence capture finished 
Friday, 1 September, 2017
Type of report 
Report
Key themes 
Access
Building and facilities
Healthwatch reference number 
Rep-7069

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Community services 
Other

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.