Hospital Discharge in West Kent, Kent

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Summary of report content

This report looks at hospital discharge and related services. It acknowledges discharge is a complicated subject and is very particular to each and every person. Some people want to go home before they are ready whilst others may be worried about returning home. When a patient is ready to leave hospital, the priority for the hospital, Kent County Council, the Clinical Commissioning Groups (CCGs) and the Community Services is to ensure that the patient can move back home with the care they need, or to an appropriate Care Home or nursing setting. 99 people were spoken to including patients, carers and families; Practice Managers; Care Home Managers; Kent County Council; Maidstone & Tunbridge Wells Hospital staff; Patient Transport staff; Tonbridge Cottage Hospital staff; Voluntary organisations. This was done by carrying out 6 Enter & View visits to 4 locations and 2 final visits later in the year. During those visits 57 patients and many staff were spoken to. Two patients who had been discharged home were also visited to talk about their experiences. Information packs were given to a further 300 patients who were discharged from hospital to home as part of the Home First service. In addition Care Home staff, Practice Managers and commissioners were spoken to in order to gather their feedback. 32 people completed an online survey to share their experiences of their discharge process. The report clearly details the breakdown of the information received and includes responses from the NHS Trust and the County Council.

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General details

Report title 
Hospital Discharge in West Kent, Kent
Local Healthwatch 
Healthwatch Kent
Date of publication 
Friday, 1 September, 2017
Date evidence capture began 
Friday, 1 September, 2017
Date evidence capture finished 
Friday, 1 September, 2017
Type of report 
Key themes 
Communication between staff and patients
Information providing
Other information of note about this report 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Unstructured Interview
User stories
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Social care services 
Nursing care home
Residential care home
Other services 
Patient transport

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Other population characteristics 
Homeless people
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.