Hospital discharge in West Kent: Impact report

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Summary of report content

Healthwatch Kent have visited Discharge Lounges in Maidstone and Tunbridge Wells Hospitals in 2017 and spoke to 89 people about their experiences of being discharged. They have detailed the impact their recommendations have had from the Hospitals. It was reported that the experiences of patients and their families have been heard by decision makers; more patients are being discharged quicker; there is support for patients who need to make space in their homes for medical equipment; there is more physiotherapy provided in hospitals; the discharge lounges are used better; and more patients are discharged before lunchtime. The report states that GPs, West Kent Clinical Commissioning Group, and District & Country Councillers/local MPs have been informed of the findings. Healthwatch Kent have invited Kent County Council to join the discussion with the hospitals, but they have not been involved to date. The next steps for Healthwatch Kent include the continuation of gathering people's experiences of hospital discharge, continue to contact Kent County Council to understand the improvements that are being made and to re-visit the Discharge Lounges to directly talk to patients.

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General details

Report title 
Hospital discharge in West Kent: Impact report
Local Healthwatch 
Healthwatch Kent
Date of publication 
Thursday, 1 November, 2018
Type of report 
Impact or progress
Key themes 
Integration of services
Service delivery organisation and staffing
Other information of note about this report 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
User stories
How was the information collected? 
Visit to provider

Details of health and care services included in the report

Secondary care services 
Discharge lounge

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.