Hospital discharge in West Kent

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Summary of report content

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General details

Report title 
Hospital discharge in West Kent
Local Healthwatch 
Healthwatch Kent
Date of publication 
Thursday, 1 November, 2018
Type of report 
Impact or progress
Key themes 
Discharge
Integration of services
Service delivery organisation and staffing
Other information of note about this report 
Careplan
Healthwatch reference number 
Rep-4391

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
User stories
How was the information collected? 
Visit to provider

Details of health and care services included in the report

Secondary care services 
Discharge lounge

Details of people who shared their views

Number of people who shared their views 
89
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
NA
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Yes
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.