Hospital discharge wellbeing project (HOPs) April - September 2020

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Summary of report content

Healthwatch Brighton & Hove reports on the outcomes from its Hospital Discharge wellbeing project, which started early in April 2020 as part of the response to COVID 19.  The service is offered to anyone discharged from hospital - not just those with the virus- or virus-related conditions.  

Between 7 April and 14 September:

  • 1,424 people have been referred to the project
  • Healthwatch made 1,152 attempted contacts, of which 704 were successful .


Of those people helped:

  • 59% were female and 40% male.
  • 45% had a long term condition or disability lasting more than 12 months
  • 18% had been identified by the NHS as extremely vulnerable
  • A quarter were unpaid carers

Over four in five people had not received a leaflet explaining they would be receiving a call from Healthwatch before being discharged from Hospital.

Healthwatch gave these people a range of help and support, including food and supplies, safeguarding concerns and extra communication support.

The report concludes with an assessment of the impact of the service on its recipients.

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General details

Report title 
Hospital discharge wellbeing project (HOPs) April - September 2020
Local Healthwatch 
Healthwatch Brighton And Hove
Date of publication 
Friday, 20 November, 2020
Date evidence capture began 
Tuesday, 7 April, 2020
Date evidence capture finished 
Monday, 14 September, 2020
Type of report 
Key themes 
Holistic support
Lifestyle and wellbeing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
User stories
How was the information collected? 
Not known
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Discharge lounge

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.