Hospital Discharge Wellbeing Project

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Summary of report content

Healthwatch Brighton and Hove's Hospital Discharge Wellbeing Project in April 2020 offered wellbeing calls to all those discharged from hospital during the COVID-19 pandemic. This report assessed the project's performance. 

Between April and September 2020, 1,424 people have been referred to the project and 1,152 attempted contacts with 704 successful contacts. Over the period April to September there were 4 instances where the discharge did not seem to have been managed well and issues were escalated for investigation, these were all resolved quickly and satisfactorily. There seems to be a clear need for the service with 25% of people referred on for some sort of community support and 29% having issues post discharge.

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General details

Report title 
Hospital Discharge Wellbeing Project
Local Healthwatch 
Healthwatch Brighton And Hove
Date of publication 
Wednesday, 30 September, 2020
Date evidence capture began 
Tuesday, 7 April, 2020
Date evidence capture finished 
Monday, 14 September, 2020
Type of report 
Key themes 
Communication between staff and patients
Health promotion
Health protection
Holistic support
Information providing
Integration of services
Quality of care
Service delivery organisation and staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Inpatient care

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.