Hospital discharge wellbeing checks in east sussex

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Summary of report content

Healthwatch East Sussex undertook follow-up wellbeing checks of hospital patients discharged into East Sussex by East Sussex Healthcare NHS Trust.

  • A significant majority of those contacted had appropriate access to food and day-to-day essentials (84.5%), had support from family or friends to assist them (82%) and knew where to access appropriate support should the need arise (71%).
  • Some 233 (16%) people were identified as having a support need. Whilst the number of discharge cases with needs was low, some issues did exist and on occasion these had a significant impact on the individuals concerned.
  • In nearly two-thirds of cases where needs were identified (64%), these required no external support or assistance, either due to the nature of the need or the ability of the individual (with existing support) to respond to it themselves.
  • The remaining 36% received signposting to appropriate health, care and community organisations such as GPs, Healthwatch East Sussex, Adult Social Care and Community Hubs.
  • Forty-six individuals had immediate support requirements, primarily linked to medical conditions for which they had recently received treatment or were experiencing knock-on effects such as infections or ongoing symptoms.
  • Feedback from a significant proportion of participants highlighted the positive value attributed to the follow-up checks, irrespective of whether they have a support need. Checks were viewed by recipients as providing an additional layer of re-assurance to all discharged patients, and where appropriate, support.

The report contains recommendations for East Sussex Healthcare NHS Trust, other health or care commissioners or providers and for Healthwatch East Sussex.

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General details

Report title 
Hospital discharge wellbeing checks in east sussex
Local Healthwatch 
Healthwatch East Sussex
Date of publication 
Thursday, 16 December, 2021
Date evidence capture began 
Saturday, 1 August, 2020
Date evidence capture finished 
Monday, 30 November, 2020
Key themes 
Continuity of care
Health and safety
Health promotion
Health protection
Information providing
Quality of care

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Primary research method used 
Structured interview
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Discharge lounge

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.