Hospital discharge report

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Summary of report content

Healthwatch Darlington produced a report following information gathered from their ‘What’s important to you?’ survey and community outreach where people were able to leave comments about services. The information gathered from the survey was fed into their decision-making process for the work plan 2018-2019 and because of the concerns raised in relation to Hospital Discharge it was decided to look into this further and to produce a report.

Healthwatch used several different methods of gathering and analysing the information which has enabled us to capture quantitative and qualitative data which is important when exploring the complexities of a patients discharge journey. For instance,ma survey was produced and launched on Facebook, Twitter, on the Healthwatch Darlington website and in our own Healthwatch e-Bulletin. Health Connectors also took the survey out to events and community outreach sessions around the town directly talking to individuals. Two focus groups were conducted with Headway Darlington and Wesley Court Community Group. They also gathered professional engagement feedback and observations from wards 23, 43 and the discharge lounge located at Darlington Memorial Hospital, using questionnaires, observations and surveys.

This report highlights the lack of communication regarding all aspects of discharge from those working within the area and the patients, relatives and carers going through the discharge process.

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General details

Report title 
Hospital discharge report
Local Healthwatch 
Healthwatch Darlington
Date of publication 
Monday, 9 December, 2019
Date evidence capture began 
Tuesday, 1 January, 2019
Date evidence capture finished 
Sunday, 31 March, 2019
Type of report 
Key themes 
Communication between staff and patients
Health protection
Information providing
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Staff attitudes
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Focus group
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Secondary care services 
General surgery

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.