Summary of report contentTo understand the issues that affect hospital discharge in North Kent. Through this identify the issues that may prevent people from having a good discharge and to uncover best practice and innovative solutions. 125 people were spoken to including patients, carers and families, Practice Managers, Darent Valley Hospital staff and Care Home Managers. HW Kent also took part in a Rapid Improvement Workshop. Positives seen include: the Discharge Lounge is a positive and welcoming space and the staff have time to talk to patients. Staff were proactively seeking and collecting medication for patients. 88% of patients said they felt well enough to go home when they were discharged. Challenges seen include: People are often unclear about what they should do after being discharged. 36% of patients who needed extra care or support weren’t told what that would be. Challenges for the hospital include: Huge demand on services. Patients are often medically well for discharge but there is no-where for them to go. Lack of community based rehabilitation services to support people at home can mean people spend longer in hospital. Challenges for other people include: Discharge paperwork is not always completed on time. Handwritten discharge papers can lead to errors. Recommendations include: Continue to invest and support the Discharge Lounge and make maximum use of it and to support the Frailty Navigators. Discharge paperwork must be completed at the bedside, a copy given to the patient/carer and sent electronically to the GP and any other relevant professional.
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Hospital Discharge in North Kent, Kent
Date of publication
Sunday, 1 January, 2017
Date evidence capture began
Wednesday, 11 November, 2015
Date evidence capture finished
Monday, 12 December, 2016
Type of report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Secondary care services
What type of pregnancy or maternity themes are included in the report
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
All care professionals
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?