Hospital car parking survey: review of changes at the Cumberland Infirmary Carlisle

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Summary of report content

In December 2014 Healthwatch Cumbria produced a report regarding the inadequate parking at Cumberland Infirmary Carlisle. North Cumbria University hospitals NHS Trust. Recommendations were made in the report detailing suggested improvements. This survey was a follow up to the original asking the public what they thought of the improvements that had been made since the 2014 report. The report was completed in 2016. There were 244 responses to the survey and it was completed on line with a number of site visits to publicise. The survey was carried out over a period of just over 2 months. The findings were as follows: The car parking changes have made a positive difference; however there are still issues remaining.From the survey and site visits it has become apparent that there are issues still around the use of coin machines on arrival which respondents feel would be better if it were pay on exit and issues with the number of carparking spaces available. There are also remaining issues with parking for staff.

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General details

Report title 
Hospital car parking survey: review of changes at the Cumberland Infirmary Carlisle
Local Healthwatch 
Healthwatch Cumbria
Date of publication 
Thursday, 1 December, 2016
Date evidence capture began 
Sunday, 18 August, 2019
Date evidence capture finished 
Monday, 3 October, 2016
Type of report 
Impact or progress
Key themes 
Car parking access
Car parking charges
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 

Details of health and care services included in the report

Secondary care services 
Acute services with overnight beds

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Specific ethnicity if known 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
What type of impact was determined? 
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.