Hillside nursing home: Enter and view return visit

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Summary of report content

This report describes a return visit to Hillside Nursing Home in October 2019 after an initial visit was made in May 2018. It outlines a number of observed improvements in terms of activities, décor, staffing level and the outdoor space as well as access to doctors. However there were still some concerns that dental care was not routinely available for all residents.

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General details

Report title 
Hillside nursing home: Enter and view return visit
Local Healthwatch 
Healthwatch Havering
Date of publication 
Wednesday, 15 January, 2020
Date evidence capture began 
Saturday, 19 October, 2019
Date evidence capture finished 
Saturday, 19 October, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Lifestyle and wellbeing
Staff levels
Other information of note about this report 
Meaningful Activities
Activity Coordinator
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Social care services 
Nursing care home

Details about conditions and diseases

Conditions or diseases 
Oral and dental health
Types of disabilities 
Mental health
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Not known
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.