Helping people to get dental care: what difference have we made?

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Summary of report content

Healthwatch Kent have shared two case studies where their intervention made a difference to people who were trying to access NHS dental treatment. One person had a long-term health condition and needed a dental checkup before their doctor agreed to a change in their medication. The other person was pregnant and homeless. The report estimates the amount worth of social value Healthwatch Kent have saved via these efforts, as well as saving direct costs for the two individuals.

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General details

Report title 
Helping people to get dental care: what difference have we made?
Local Healthwatch 
Healthwatch Kent
Date of publication 
Friday, 27 May, 2022
Date evidence capture began 
Wednesday, 15 June, 2022
Date evidence capture finished 
Wednesday, 15 June, 2022
Key themes 
Cost of services

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
User stories
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Sexual orientation 
Not known
Other population characteristics 
Homeless people
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.