Helping patients take their medication

Download (PDF 2.34MB)
You voted 'Yes'.

Summary of report content

Healthwatch Wokingham Borough undertook research to find out if pharmacies were supplying medication compliance aids (MCA)to people who had been assessed as needing them.  They were alerted to the potential problem by Age UK Berkshire.

They carried out an audit of 28 pharmacies in Wokingham Borough in July and August 2018 to understand if this was an issue affecting other vulnerable residents across the area and assess its extent.

They found that most pharmacies in Wokingham Borough are not taking any new customers who require MCAs. The most common concerns voiced by pharmacies were dispensing time, resource constraints, manageability (storage space and GP prescribing periods) and fulfilling their legal obligation to patients.

There seemed to be a genuine desire to help those who are vulnerable and need assistance with their medication, but many are unable to provide this service. Key issues identified were: Lack of time and staff resource; GPs prescribing for longer periods of time rather than weekly and lack of information.   

There were no recommendations


Would you like to look at:

General details

Report title 
Helping patients take their medication
Local Healthwatch 
Healthwatch Wokingham
Date of publication 
Wednesday, 12 February, 2020
Date evidence capture began 
Monday, 1 July, 2019
Date evidence capture finished 
Saturday, 31 August, 2019
Type of report 
Key themes 
Healthwatch reference number 

Methodology and approach

Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Community pharmacy

Details about conditions and diseases

Types of disabilities 
Learning or understanding or concentrating

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Not applicable
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.