Hearing loops at University Hospital Southampton.

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General details

Report title 
Hearing loops at University Hospital Southampton.
Local Healthwatch 
Healthwatch Southampton
Date of publication 
Monday, 1 May, 2017
Type of report 
Other
Key themes 
Health inequalities
Information providing
Interpreters
Quality of treatment
Service delivery organisation and staffing
Staff training
Healthwatch reference number 
HWREP-000843a

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
Primary research method used 
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Secondary care services 
Appointments

Details about conditions and diseases

Types of disabilities 
Hearing
Vision impairment
Types of long term conditions 
Blindness or severe visual impairment
Deafness or severe hearing impairment

Details of people who shared their views

What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Not known
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.