Hearing loops in Central Southampton

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Summary of report content

Healthwatch Southampton created this report to analyse the provision and effectiveness of hearing loop facilities for people with hearing impairment in the area. A team of trained 'Let's loop Southampton' Healthwatch volunteers visited 295 shops in the Central Southampton area to audit their hearing loop systems. Stores that had satisfactory facilities were presented with a certificate. Those without were left with literature outlining why it was important for stores to be accessible for all. The report presents some case studies, including John Lewis department store and St Mary's stadium. Findings included he following: - 13% of stores were fitted with hearing loops - The Marlands area, with 42 shops, had no hearing loops - On a positive note, 4 of the 5 Costa Coffee branches audited were fitted with hearing loops and signage. The report includes some stories of improvements that have happened since the audit exercise and details the future for the project.

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General details

Report title 
Hearing loops in Central Southampton
Local Healthwatch 
Healthwatch Southampton
Date of publication 
Sunday, 1 April, 2018
Type of report 
Key themes 
Health inequalities
Information providing
Lifestyle and wellbeing
Other information of note about this report 
Case Study
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Let's loop, Go! Southampton
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Community services 

Details about conditions and diseases

Types of disabilities 
Types of long term conditions 
Deafness or severe hearing impairment

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Not applicable
Does the information include carer's, friend's or relative's views? 
Not applicable
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Not applicable
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.