Summary of report contentThis report was published by Healthwatch Cheshire West 12 October, 2016. It was commissioned by NHS West Cheshire Clinical Commissioning Group, which was interested to hear how homeless people were being served by a local GP practice. A total of 61 people filled in a survey on their opinions of the GP practice and further shared their comments. Most were happy with the service, it was acknowledged though feedback that few were aware of the friends and family test. The friends and family test is meant to provide patients with a way to give feedback to the surgery. There were no recommendations as such, only that people generally thought the service they received was good. Also that awareness of the friends and family test was low.
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Hearing the Homeless
Healthwatch Cheshire West and Chester
Date of publication
Wednesday, 12 October, 2016
Date evidence capture began
Friday, 1 January, 2016
Date evidence capture finished
Sunday, 31 January, 2016
Type of report
Quality of care
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Primary care services
Number of people who shared their views
All people 18 and over
Other population characteristics
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?