Hearing the Homeless

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Summary of report content

This report was published by Healthwatch Cheshire West 12 October, 2016. It was commissioned by NHS West Cheshire Clinical Commissioning Group, which was interested to hear how homeless people were being served by a local GP practice. A total of 61 people filled in a survey on their opinions of the GP practice and further shared their comments. Most were happy with the service, it was acknowledged though feedback that few were aware of the friends and family test. The friends and family test is meant to provide patients with a way to give feedback to the surgery. There were no recommendations as such, only that people generally thought the service they received was good. Also that awareness of the friends and family test was low.

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General details

Report title 
Hearing the Homeless
Local Healthwatch 
Healthwatch Cheshire West and Chester
Date of publication 
Wednesday, 12 October, 2016
Date evidence capture began 
Friday, 1 January, 2016
Date evidence capture finished 
Sunday, 31 January, 2016
Type of report 
Key themes 
Booking appointments
Information providing
Quality of care
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Not known
Sexual orientation 
Not known
Other population characteristics 
Homeless people
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.