Summary of report contentHealthwatch Croydon conducted a survey, gathering the views of 124 service users, at the Healthy Living Hub (HLH) between 23 – 30 March 2017. The survey aimed to identify service users’ views on the Healthy Living Hub service. The research was conducted in response to an advertisement that the service was being reduced and that it might be subject to eventual closure. One area of focus was to ask people where would they go if could not access the service. Over half of respondents (56%) said that they heard about the service through the library, and 30% by word of mouth. Nearly 4 in 5 (78%) use the HLH service once a week or more. The service was seen as a key hub for socialising and reducing isolation. Many respondents (32%) did not know where to go if they could not access the service, with many feared that would become isolated at home, end up in the streets, or their mental or physical health would deteriorate. One respondent said, “there is nowhere like this. It’s always full. The classes are so important as my body gets stiff and it affects my mental health”. The report does not make any recommendations.
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Healthy living hub survey report, Croydon
Date of publication
Wednesday, 24 May, 2017
Date evidence capture began
Thursday, 23 March, 2017
Date evidence capture finished
Thursday, 30 March, 2017
Type of report
Continuity of care
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
Visit to provider
Types of disabilities
Types of long term conditions
Mental health condition
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?