Healthy living hub survey report, Croydon

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Summary of report content

Healthwatch Croydon conducted a survey, gathering the views of 124 service users, at the Healthy Living Hub (HLH) between 23 – 30 March 2017. The survey aimed to identify service users’ views on the Healthy Living Hub service. The research was conducted in response to an advertisement that the service was being reduced and that it might be subject to eventual closure. One area of focus was to ask people where would they go if could not access the service. Over half of respondents (56%) said that they heard about the service through the library, and 30% by word of mouth. Nearly 4 in 5 (78%) use the HLH service once a week or more. The service was seen as a key hub for socialising and reducing isolation. Many respondents (32%) did not know where to go if they could not access the service, with many feared that would become isolated at home, end up in the streets, or their mental or physical health would deteriorate. One respondent said, “there is nowhere like this. It’s always full. The classes are so important as my body gets stiff and it affects my mental health”. The report does not make any recommendations.

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General details

Report title 
Healthy living hub survey report, Croydon
Local Healthwatch 
Healthwatch Croydon
Date of publication 
Wednesday, 24 May, 2017
Date evidence capture began 
Thursday, 23 March, 2017
Date evidence capture finished 
Thursday, 30 March, 2017
Type of report 
Key themes 
Continuity of care
Staff attitudes
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Visit to provider

Details of health and care services included in the report

Social care services 
Adult social care

Details about conditions and diseases

Types of disabilities 
Mental health
Types of long term conditions 
Mental health condition

Details of people who shared their views

Number of people who shared their views 
Age group 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.