Healthwatch Thurrock Annual Report 2018/19

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Summary of report content

In 2018/19 Healthwatch Thurrock:

  • Undertook work about Mental Health, Cancer Pathway Services, Children’s and Adult’s Dental Care, Sexual Violence and Abuse Services and Ophthalmology
  • had 8 volunteers helping to carry out their work. In total, they gave up over 80 hours to support Healthwatch Thurrock.
  • visited 103 groups, services and community events to understand people’s experiences reaching over 3,000 people.

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Report 
PDF icon 20200212_Thurrock annual report 2018-19.pdf

General details

Report title 
Healthwatch Thurrock Annual Report 2018/19
Local Healthwatch 
Healthwatch Thurrock
Date of publication 
Wednesday, 12 February, 2020
Date evidence capture began 
Sunday, 1 April, 2018
Date evidence capture finished 
Sunday, 31 March, 2019
Type of report 
Annual report
Key themes 
Access
Administration
Engagement
Health promotion
Health protection
Waiting times and lists for treatment
Healthwatch reference number 
Rep-5223

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Engagement event
Observation
Survey
How was the information collected? 
Not known
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Mental health services 
Child and adolescent mental health services (CAMHS)
Community mental health team (CMHT)
Community services 
Community based services for people with mental health needs

Details about conditions and diseases

Types of long term conditions 
Mental health condition
What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
3,000
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Not known

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Not applicable
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.