Healthwatch Swindon Q3 report 2019/20

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Summary of report content

Healthwatch Swindon reports on its activities and feedback for Q3 2019/20.  In this period, they collected 100 pieces of feedback.  Key themes in this were concern about closure of the walk-in centre and negative feedback about the Great Western Hospital.

The report includes the meetings Healthwatch Swindon had had during that quarter with local stakeholders and public events they attended to speak to the public.  They also held a meeting of their Patient Participation Group Forum.

During this quarter, Healthwatch Swindon undertook 3 Enter and View visits in local care homes and NHS Commissioning Unit South commissioned them to carry out a survey of specialist dental care within their areas.  They also reported on their monitoring work in relation to access to Swindon Health Centre.

During Q3 Healthwatch Swindon have had 33 requests for advocacy information, this is an increase of 13 on the previous quarter. There are 20 ongoing cases, 8 new cases were opened during this quarter and 11 closed.

Healthwatch have commissioned the Nepalese community to undertake some research with their members which will be completed and reported on in the fourth quarter; and they have started the process of identifying other groups to do something similar in the first quarter of 2020/2021.

In Q3, Healthwatch Swindon undertook a stakeholder survey and plan to implement a plan to address the points raised.  The report also looks at the communication activity, staff training, volunteers and planned activity for Q4 2019/20.

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General details

Report title 
Healthwatch Swindon Q3 report 2019/20
Local Healthwatch 
Healthwatch Swindon
Date of publication 
Monday, 27 January, 2020
Date evidence capture began 
Tuesday, 1 October, 2019
Date evidence capture finished 
Tuesday, 31 December, 2019
Type of report 
Key themes 
Complaints procedure
Service closure
Healthwatch reference number 

Methodology and approach

How was the information collected? 
Not known
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Out of hours
Urgent care services
Secondary care services 
Inpatient care
Social care services 
Nursing care home
Residential care home
Urgent and emergency care services 
Urgent care services

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Not applicable
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Not applicable
Is there evidence of impact external to the report? 
Not applicable

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.