Healthwatch Sunderland Annual Report 2019/20

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Summary of report content

Healthwatch Sunderland report on their achievements for 2019/20 in their annual report.

They had 27 volunteers providing 786 hours to support them and employed 6 staff members. 1,989 people shared their health and social care story with them and 1,208 people were signposted by Healthwatch Sunderland.  They visited 177 places and published 33 reports about the improvements people would like to see with their health and social care.

They made a difference to a number of issues including improving peoples’ knowledge and experience of out of hours GP appointments services; helping people to have a better experience of wheelchair services; improving the lives of Care Home residents and shaping  the local response to the NHS Long Term Plan.

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General details

Report title 
Healthwatch Sunderland Annual Report 2019/20
Local Healthwatch 
Healthwatch Sunderland
Date of publication 
Tuesday, 21 July, 2020
Date evidence capture began 
Monday, 1 April, 2019
Date evidence capture finished 
Tuesday, 31 March, 2020
Type of report 
Annual report
Key themes 
Booking appointments
Communication between staff and patients
Lifestyle and wellbeing
Quality of care
Quality of staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Inpatient care
Social care services 
Nursing care home
Residential care home
Other services 
Equipment service

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Not known

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Not applicable
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.