Healthwatch Solihull survey of people’s experience of GP services in the Borough of Solihull

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Summary of report content

Healthwatch Birmingham had already begun undertaking a GP survey and approached Solihull to collaborate with a cross border project GP Survey project. By adopting the same questions and using the same demographic taxonomy Healthwatch Solihull provide the opportunity, if beneficial, to compare specific findings and trends with HW Birmingham as part of a larger regional picture. Therefore, in this context it was an opportunity to continue with the work outlined in the November report. However at the time of completing this report, no comparative data from Birmingham was available. Healthwatch Solihull received a total of 523 responses of which 81% were paper based with the remainder entered directly online. Females accounted for 70% of the responses with young people under 25 accounting for less than 10% of the responses. Overall, high levels of satisfaction were expressed with the quality of care, treatment and service with together with high levels of satisfaction with the GP’s and surgery staff. Although the time with the doctor and timely access received high levels of satisfaction pressures on the system were apparent with the related comments. Reception area privacy featured as a concern for over half of the people who responded.

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General details

Report title 
Healthwatch Solihull survey of people’s experience of GP services in the Borough of Solihull
Local Healthwatch 
Healthwatch Solihull
Date of publication 
Thursday, 1 January, 2015
Date evidence capture began 
Thursday, 1 January, 2015
Date evidence capture finished 
Thursday, 1 January, 2015
Type of report 
Key themes 
Booking appointments
Car parking access
Digitalisation of services
Quality of appointment
Quality of care
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.