Healthwatch Sefton Feedback Report The Walton Centre NHS Foundation Trust January 2019 – June 2019

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Summary of report content

This report is based on feedback received by Healthwatch Sefton about the Walton Centre NHS Foundation Trust between January and June 2019.  It is based on feedback from 81 people.


The Walton Centre NHS Foundation Trust scored an average Healthwatch Sefton rating of 4.6 out of 5 stars during the period of January to June 2019.

Over all the Trust scored 5 out of 5 stars for average individual ratings for:

  • Quality of Treatment;
  • Staff attitude;
  • Cleanliness;
  • Quality of Food & Drink

An analysis of the sentiment of the reviews was 77% positive and 9% negative.

Feedback about car parking is a key theme was 63% negative, and 2 comments about discharge were wholly negative.

The report makes a number of observations to address negative feedback, including on car parking and discharge.


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General details

Report title 
Healthwatch Sefton Feedback Report The Walton Centre NHS Foundation Trust January 2019 – June 2019
Local Healthwatch 
Healthwatch Sefton
Date of publication 
Friday, 25 October, 2019
Date evidence capture began 
Tuesday, 1 January, 2019
Date evidence capture finished 
Sunday, 30 June, 2019
Type of report 
Patient experience
Key themes 
Car parking access
Car parking charges
Communication between staff and patients
Food and nutrition
Integration of services
Quality of care
Quality of catering
Quality of staffing
Quality of treatment
Staff attitudes
Staff levels
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Website Feedback
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 
Acute services with overnight beds
Cancer services
Critical care
Discharge lounge

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.