Healthwatch Sefton Feedback Report The Walton Centre NHS Foundation Trust January 2019 – June 2019Download (PDF 1.38MB)
Summary of report content
This report is based on feedback received by Healthwatch Sefton about the Walton Centre NHS Foundation Trust between January and June 2019. It is based on feedback from 81 people.
The Walton Centre NHS Foundation Trust scored an average Healthwatch Sefton rating of 4.6 out of 5 stars during the period of January to June 2019.
Over all the Trust scored 5 out of 5 stars for average individual ratings for:
- Quality of Treatment;
- Staff attitude;
- Quality of Food & Drink
An analysis of the sentiment of the reviews was 77% positive and 9% negative.
Feedback about car parking is a key theme was 63% negative, and 2 comments about discharge were wholly negative.
The report makes a number of observations to address negative feedback, including on car parking and discharge.