Healthwatch Northamptonshire Coronavirus Survey Findings Weeks 3 - 5, 15 May – 4 June

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Summary of report content

Healthwatch Northamptonshire report on the results from their COVID-19 survey for the period 15 May to 4 June 2020.  During this period they received 105 additional responses.

Most people had found it easy to get the information they need but there was mention of some advice being confusing, particularly that relating to national guidelines. Two-thirds of people had needed to contact a GP surgery. Most people were satisfied with the telephone or online triage processes, video appointments and face-to-face appointments. 

Just under a third said they were due planned hospital care or treatment that had been delayed or cancelled because of the coronavirus.  Just over a quarter had received care in hospital during the pandemic and over 4 in 5 were satisfied with it, giving reasons such as caring and compassionate staff, well-organised systems and feeling safe, being seen or treated quickly and having good care,

Sixteen percent said that they, or someone they care for, normally receive home visits from social care workers or community nurses. Three-quarters of these had experienced a change in this care due to the coronavirus pandemic.

Over a third had delayed or put off getting help with a health problem until after the crisis has passed. Reasons given included the need not being urgent, or the service they needed not being available.

Some of the current changes to the way services are delivered were valued and people would like to see them continue, especially remote consultations and online services. Others felt that remote consultations did not work well and highlighted the difficulties with services being closed.

Some people had experienced a significant impact on their mental health and wellbeing while others had not felt much impact or none at all.

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General details

Report title 
Healthwatch Northamptonshire Coronavirus Survey Findings Weeks 3 - 5, 15 May – 4 June
Local Healthwatch 
Healthwatch Northamptonshire
Date of publication 
Friday, 19 June, 2020
Date evidence capture began 
Friday, 15 May, 2020
Date evidence capture finished 
Thursday, 4 June, 2020
Type of report 
Key themes 
Booking appointments
Communication between staff and patients
Digitalisation of services
Health protection
Information providing
Lifestyle and wellbeing
Quality of appointment
Quality of care
Service closure
Service delivery organisation and staffing
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
NHS 111
Secondary care services 
Cancer services
Occupational therapy
Mental health services 
Community mental health team (CMHT)
Social care services 
Home care / domiciliary care
Community services 
Community healthcare and nursing services

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.