Healthwatch Newham Annual Report 2015-16

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Summary of report content

In 2015/16, Healthwatch Newham:

  • Engaged with 3,306 residents and collected 462 personal stories about their experiences of health and social care services.
  • Identified and addressed major themes from their evidence
  • attended 76 official meetings and committees, producing and disseminating 53 reports.
  • Promoted Healthwatch at 38 events and signing up many new participants.
  • 109 residents given tailored advice on an array of health and social care related topics
  • Undertook projects on deaf inclusion and mystery shopping.

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General details

Report title 
Healthwatch Newham Annual Report 2015-16
Local Healthwatch 
Healthwatch Newham
Date of publication 
Wednesday, 12 February, 2020
Date evidence capture began 
Wednesday, 1 April, 2015
Date evidence capture finished 
Thursday, 31 March, 2016
Type of report 
Annual report
Key themes 
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
Not known

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Secondary care services 
Mental health services 
Community mental health team (CMHT)
Social care services 
Residential care home
Community services 
Community based services for people with mental health needs
Urgent and emergency care services 
Accident & emergency

Details about conditions and diseases

Types of long term conditions 
Deafness or severe hearing impairment

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Not known

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.