Healthwatch Lincolnshire Quarterly Report Jul-Sept 2017

Download (PDF 4.91MB)

Summary of report content

Healthwatch Lincolnshire have published their first 'Making a difference' Quarterly Report, summarising activity undertaken between July and September 2017. During this time, they have engaged with 2720 local people at events across Lincolnshire. The report details statistics for the quarter, the 2016/17 AGM, patient stories and experiences, signposting support, Enter and View visits, reports and escalations, ‘So what’ and updates on local services. Healthwatch Lincolnshire details work they have carried out relating to Grantham A&E, Annual learning disability health checks, Lincoln walk-in centre, Pain Clinic, as well as addressing the issue of the special measures status at United Lincolnshire Hospital Trust (ULHT). Through Enter and View, 9 Care Homes were visited and findings included reports of delayed or poor discharge from hospital, lack of care package provision and access to activities for residents, specifically when needing wheelchair accessible transport. The report highlights areas of impact, such as changes made to correspondence from the CCG and ULHT and better engagement with the Gypsy Traveller Community. This local Healthwatch was also asked to be part of the tender panel at Cliff House Medical Practice with special consideration for the patient engagement element on the contract award.

Would you like to look at:

General details

Report title 
Healthwatch Lincolnshire Quarterly Report Jul-Sept 2017
Local Healthwatch 
Healthwatch Lincolnshire
Date evidence capture began 
Saturday, 1 July, 2017
Date evidence capture finished 
Saturday, 30 September, 2017
Type of report 
Report
Key themes 
Access
Administration
Booking appointments
Building and facilities
Discharge
Engagement
Health promotion
Health protection
Information providing
Medication
Public involvement
Quality of care
Quality of patient transport
Service closure
Waiting times and lists for treatment
Healthwatch reference number 
Rep-6007

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
How was the information collected? 
Research
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Out of hours
Urgent care services
Secondary care services 
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds
Appointments
Care of the elderly
Dentistry
Pain management clinics
Accident & emergency
Mental health services 
Learning disability service
Social care services 
Adult social care
Residential care home
Urgent and emergency care services 
Accident & emergency
Urgent care services
Other services 
Patient transport

Details about conditions and diseases

Types of disabilities 
Learning or understanding or concentrating
Types of long term conditions 
Learning disability
What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
2720
Age group 
Not known
Gender 
All
Ethnicity 
Not known
Sexual orientation 
Not known
Other population characteristics 
People who are geographically isolated
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Yes
What type of impact was determined? 
Implied Impact
Network related impact
Tangible Impact (cost related)
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.