Healthwatch Lewisham Intelligence Report - August 2019- February 2020

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General details

Report title 
Healthwatch Lewisham Intelligence Report - August 2019- February 2020
Local Healthwatch 
Healthwatch Lewisham
Date of publication 
Thursday, 26 March, 2020
Date evidence capture began 
Thursday, 1 August, 2019
Date evidence capture finished 
Saturday, 29 February, 2020
Type of report 
Report
Key themes 
Access
Booking appointments
Building and facilities
Communication between staff and patients
Prescription
Quality of care
Quality of catering
Quality of patient transport
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Staff attitudes
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number 
Rep-7448

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Engagement event
Focus group
Survey
User stories
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced/Unannounced

Details of health and care services included in the report

Primary care services 
GP practice
Urgent care services
Secondary care services 
Cardiology
Ear, nose and throat
Maternity
Nephrology
Orthopaedics
Outpatients
Paediatrics
Physiotherapy
Respiratory medicine
Accident & emergency
Urgent and emergency care services 
Accident & emergency
Other services 
Patient transport

Details about conditions and diseases

Types of disabilities 
Learning or understanding or concentrating
Types of long term conditions 
Learning disability

Details of people who shared their views

Number of people who shared their views 
487
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.