Healthwatch Lewisham’s intelligence report highlights the key findings, impact and themes that emerged from the experiences Lewisham residents shared with them during the period, during the period August 2019 to February 2020.
The report outlines research that Healthwatch Lewisham have undertaken on GP extended access programmes, Enter and View visits to Oakfield Family Practice, Big Health Day and reading for wellbeing. The report sets out the main findings and any changes that providers have made as a result of their research.
The report also sets out the key themes from cases dealt with by the Independent Health Complaints Advocacy Service that Healthwatch Lewisham runs. These included difficulties with patient transport, challenging sectioning under the Mental Health Act, early discharge from hospital, quality of treatment at hospital/ poor aftercare, difficulties with NHS Continuing Healthcare and funding Issues with repeat prescription.
The final part of the report looks at common themes in the 487 individual pieces of feedback that Healthwatch Lewisham received during this period about local health and care services. These reviews encompassed 62 different services in Lewisham or surrounding boroughs. Just over half of all patient stories were positive and 26% were negative.
There were four main recurring issues in this feedback: Access to GP appointments; limited learning disability awareness amongst health professionals; waiting times within University Hospital Lewisham, and the lack of communication around hospital appointments.
Healthwatch Lewisham Intelligence Report - August 2019- February 2020
Date evidence capture began
Date evidence capture finished
Saturday, 29 February, 2020
Building and facilities
Communication between staff and patients
Quality of care
Quality of catering
Quality of patient transport
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Urgent care services
Secondary care services
Ear, nose and throat
Accident & emergency
Urgent and emergency care services
Types of disabilities
Learning or understanding or concentrating
Types of long term conditions
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?
Tangible impact (not cost related)