Healthwatch Kingston Upon Hull Intelligence Report March 2020

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Summary of report content

Healthwatch Hull asked members of the public to share their views and experiences of Health and Social Care services during March 2020.

64 members of the public reached out to us and completed our survey, they highlighted the following issues:

Access to appointments and services, staff attitude and communication, poor aftercare and treatment, missed / delayed diagnosis, GDPR issues, waiting times.

This information was sent to the local authority, CQC and Hull CCG to inform them of what we have been told.

No recommendations were made in the report.

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General details

Report title 
Healthwatch Kingston Upon Hull Intelligence Report March 2020
Local Healthwatch 
Healthwatch Kingston Upon Hull
Date of publication 
Monday, 13 April, 2020
Date evidence capture began 
Sunday, 1 March, 2020
Date evidence capture finished 
Tuesday, 31 March, 2020
Type of report 
Key themes 
Communication between staff and patients
Quality of treatment
Staff attitudes
Waiting times and lists for treatment

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
NHS 111
Urgent care services
Secondary care services 
Care of the elderly
Inpatient care
Occupational therapy
Urgent and emergency care services 
NHS 111
Urgent care services

Details about conditions and diseases

Conditions or diseases 
Cardiovascular conditions
Gynaecological conditions
Injuries, accidents and wounds
Oral and dental health
Respiratory conditions
Types of disabilities 
Mental health
Long term condition
Types of long term conditions 
Alzheimer’s disease or dementia
Deafness or severe hearing impairment
Mental health condition

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.