Healthwatch Kingston Upon Hull Intelligence Report July 2020

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Summary of report content

In July, we have received a total of 26 contacts through various means, for example, survey monkey, meetings, phone calls, and emails (Web). The number of comments can differ from the total number of total contacts received as one contact can refer or comment on multiple issues or concerns.

The report also provides details of the types of services and the nature of the concerns and compliments that members of the public reported to Healthwatch during the month of June.

The services highlighted from the intelligence are as follows:

  • GP Surgeries
  • Hospitals
  • VCS
  • Other services


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General details

Report title 
Healthwatch Kingston Upon Hull Intelligence Report July 2020
Local Healthwatch 
Healthwatch Kingston Upon Hull
Date of publication 
Monday, 3 August, 2020
Date evidence capture began 
Wednesday, 1 July, 2020
Date evidence capture finished 
Friday, 31 July, 2020
Type of report 
Key themes 
Booking appointments
Quality of care
Quality of treatment
Staff attitudes
Waiting times and lists for treatment

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Secondary care services 
Critical care
Inpatient care
Accident & emergency
Social care services 
Adult social care
Community services 
Urgent and emergency care services 
Accident & emergency

Details about conditions and diseases

Conditions or diseases 
Fertility, pregnancy and childbirth
Types of disabilities 
Vision impairment
Long term condition
Types of long term conditions 
Blindness or severe visual impairment
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.