Healthwatch Isles of Scilly Annual Report 2020-2021

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Summary of report content

Healthwatch Isles of Scilly reports on its achievements for 2020/21.  During this period it has:

  • Heard from 75 people about their experiences of health and social care
  • Given advice to 177 people
  • Engaged with and supported 74 people during the Covid-19 pandemic
  • Published 7 reports
  • Seen half of the recommendations they made being acted on

The report also highlights two of the issues on which they have successfully influenced:

  • The timing of hospital clinics for people who live on the off-islands
  • The emergency response to Covid-19

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General details

Report title 
Healthwatch Isles of Scilly Annual Report 2020-2021
Local Healthwatch 
Healthwatch Isles of Scilly
Date of publication 
Tuesday, 26 October, 2021
Date evidence capture began 
Wednesday, 1 April, 2020
Date evidence capture finished 
Wednesday, 31 March, 2021
Key themes 
Access
Administration
Quality of patient transport
Service delivery organisation and staffing

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
User stories
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Outpatients
Radiography
Other services 
Patient transport

Details of people who shared their views

Number of people who shared their views 
not applicable
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
What was the main sentiment of the people who shared their views? 
Neutral

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Not applicable
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.