Healthwatch Hull Intelligence Report May 2021

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Summary of report content

In May 2021, Healthwatch Hull gathered 57 experiences of local Health and Social Care services. The experiences they recorded related to the following areas: Castle Hill Hospital, Care Homes, Domiciliary Care, Dentistry Practices, GP Surgeries, Hull Royal Infirmary, Mental Health Services.

Most comments this month were in relation to Primary Care (GP and Dentistry) which had 69 pieces of intelligence and 41 compliments, followed by Social Care (Care Home and Home Care) which had 3 pieces of intelligence and 45 compliments

Much of the intelligence about GPs related to face to face access and long delays in getting through on the phone, including triage by receptionists.

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General details

Report title 
Healthwatch Hull Intelligence Report May 2021
Local Healthwatch 
Healthwatch Kingston Upon Hull
Date of publication 
Saturday, 19 June, 2021
Date evidence capture began 
Saturday, 1 May, 2021
Date evidence capture finished 
Sunday, 30 May, 2021
Type of report 
Key themes 
Booking appointments
Communication between staff and patients
Quality of care
Service delivery organisation and staffing
Staff attitudes
Waiting times and lists for treatment

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
User stories
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Secondary care services 
Inpatient care
Mental health services 
Mental health recovery service
Social care services 
Home care / domiciliary care
Residential care home

Details about conditions and diseases

What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not applicable

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.