Healthwatch Hull Intelligence Report March 2021

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Summary of report content

In March 2021 Healthwatch Hull gathered 56 experiences of local Health and Social Care services. The experiences  received related to the following service areas: • Care Homes • GP Surgeries • Hull Royal Infirmary • Dentist • Home Care • Local Authority • NHS Humber Learning Disability • Mental Health Services

Feedback relating to dentistry was largely about access to NHS dental treatment and positive experiences of getting emergency treatment.

Feedback about GPs related to long waits on hold to get through to surgeries by phone and problems with repeat prescriptions.

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General details

Report title 
Healthwatch Hull Intelligence Report March 2021
Local Healthwatch 
Healthwatch Kingston Upon Hull
Date of publication 
Thursday, 15 April, 2021
Date evidence capture began 
Wednesday, 31 March, 2021
Date evidence capture finished 
Monday, 1 March, 2021
Type of report 
Key themes 
Booking appointments
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff attitudes

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
User stories
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Secondary care services 
Inpatient care
Accident & emergency
Mental health services 
Mental health crisis service
Social care services 
Home care / domiciliary care
Residential care home
Urgent and emergency care services 
Accident & emergency
Ambulance services

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.