Healthwatch Hull Intelligence Report April 2021

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Summary of report content

In April 2021 Healthwatch Hull recorded 39 experiences of local Health and Social Care services. The experiences they recorded related to the following areas: GP Surgeries, Dentist Practices, Hull Royal Infirmary, Mental Health Services, Care Homes, Domiciliary Care, City Health Care Partnership (CHCP), Pharmacies, Interpreter Services.

Much of the feedback about GPs relates to long waits to get through to surgeries by phone and problems getting repeat prescriptions.  

Healthwatch Hull also received feedback about BSL and other language interpreting services - people experienced delays and cancellations.

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General details

Report title 
Healthwatch Hull Intelligence Report April 2021
Local Healthwatch 
Healthwatch Kingston Upon Hull
Date of publication 
Wednesday, 21 April, 2021
Date evidence capture began 
Thursday, 1 April, 2021
Date evidence capture finished 
Friday, 30 April, 2021
Type of report 
Key themes 
Booking appointments
Communication between staff and patients
Quality of appointment
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff attitudes

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Community pharmacy
Dentist (non-hospital)
GP practice
Secondary care services 
Inpatient care
Mental health services 
Community mental health team (CMHT)
Mental health crisis service
Social care services 
Home care / domiciliary care
Residential care home
Community services 
Community healthcare and nursing services

Details about conditions and diseases

Types of disabilities 
Types of long term conditions 
Deafness or severe hearing impairment

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Not applicable
Is there evidence of impact external to the report? 
Not applicable

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.