Healthwatch Herefordshire Annual Report 2020/2021

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Summary of report content

Healthwatch Herefordshire report on their achievements for 2020/21.

During this period they:

  • Gave 96 people information and advice
  • Published 7 reports
  • Attended 58 health and social care forums
  • Engaged with 65 schools

They worked on the following topics:

  • Access to dentistry
  • Reasonable adjustments
  • Falls prevention and social isolation
  • Hospital discharge
  • Adult mental health
  • Men’s health

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General details

Report title 
Healthwatch Herefordshire Annual Report 2020/2021
Local Healthwatch 
Healthwatch Herefordshire
Date of publication 
Wednesday, 30 June, 2021
Date evidence capture began 
Wednesday, 1 April, 2020
Date evidence capture finished 
Wednesday, 31 March, 2021
Key themes 
Booking appointments
Communication between staff and patients
Health inequalities
Health protection
Quality of care
Service delivery organisation and staffing

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
User stories
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Secondary care services 
Discharge lounge
Mental health services 
Community mental health team (CMHT)

Details of people who shared their views

Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Not known
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
What was the main sentiment of the people who shared their views? 
Not known

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Not applicable
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.