Healthwatch Haringey Annual Report 2019-20

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Summary of report content

Healthwatch Haringey report on their achievements for 2019/20.

23 volunteers helped them to carry out their work, giving up 254 hours of their time. They employed 6 staff and received £160,000 in funding from the local authority.

198 people shared their health and social care story and 211 people contacted Healthwatch Haringey with questions about local health and social care services.

2282 people engaged with them through their website, 1259 people engaged through social media, and 1700 people engaged at community events.

They published 5 reports about the improvements people would like to see with their health and social care, and from this, made 39 recommendations for improvement.

The report also sets out the changes Healthwatch Haringey secured to the delivery of health and social care.

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General details

Report title 
Healthwatch Haringey Annual Report 2019-20
Local Healthwatch 
Healthwatch Haringey
Date of publication 
Friday, 21 August, 2020
Date evidence capture began 
Monday, 1 April, 2019
Date evidence capture finished 
Tuesday, 31 March, 2020
Type of report 
Annual report
Key themes 
Communication between staff and patients
Health inequalities
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
How was the information collected? 
Not known
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Mental health services 
Child and adolescent mental health services (CAMHS)
Community mental health team (CMHT)
Psychiatry / mental health (other services)
Social care services 
Adult social care

Details about conditions and diseases

What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Not known
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Not applicable
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.