Healthwatch Enfield 2020 Annual Conference

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Summary of report content

The 2020 Healthwatch Enfield Annual Conference focused on the impact for residents of Primary Care Networks and Social Prescribing, two recent changes to service provision for Health and Social Care. It was held just before the COVID-19 lockdown came into force and 150 people attended.

The participants highlighted that services need to involve and engage with communities in developing new services. It was highlighted that clear information needs to be accessible to all communities and that changes should not disproportionately affect BAME and vulnerable patients. Resources should be shared across the system, particularly with voluntary sectors. Finally, digital information should be shared across the system to support continuity of care. 

The recommendations in this report included that the involvement of communities in shaping the design of services will help to ensure services are accessible and reduce inequalities; Clear, jargon free, easily ‘accessible for all’, information about services should be made available in various formats such as Easy Read, and key languages; Health and social care services, as well as the voluntary and community sector should work together to promote this information as widely as possible in the borough; and Primary Care Networks should further increase their community engagement, actively involving members of the community and acting on the feedback that is gathered.

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General details

Report title 
Healthwatch Enfield 2020 Annual Conference
Local Healthwatch 
Healthwatch Enfield
Date of publication 
Monday, 15 June, 2020
Date evidence capture began 
Monday, 10 February, 2020
Date evidence capture finished 
Monday, 10 February, 2020
Type of report 
Key themes 
Communication between staff and patients
Continuity of care
Digitalisation of services
Information providing
Integration of services
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Engagement event
How was the information collected? 
Engagement Event
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 
Not known

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.