Healthwatch emotional wellbeing report

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Summary of report content

In Spring 2018, Young Healthwatch Northamptonshire was asked by the Northamptonshire Health and Care Partnership (NHCP) to gather young people’s views on local mental health services. To do this they devised a survey to ask young people across the county about their emotional wellbeing and access to services, specifically their frustrations and what services they would like to support them. 749 young people between the ages of 11 and 19 responded to the survey, including 45 young people who identified as being a ‘young person in care’ and 71 who said they looked after someone with an illness or disability (carers). They asked young people to score their emotional wellbeing across the range of one to ten, and received a full range of scores, with boys reporting better emotional wellbeing than girls. The young people we spoke to valued knowing where to go to get support for their emotional wellbeing and over one-third had needed to access support. Young people had differing experiences of services, with many finding Child and Adolescent Mental Health Services (CAMHS) difficult to access or finding long waiting times for services an issue. Support at school and self-help services were things that young people would find useful to support their emotional wellbeing. This report aims to improve service provision for young people accessing mental health and wellbeing services in Northamptonshire, especially where those young people do not fit the criteria for services such as CAMHS. It ensures the voices of young people are heard at a strategic level by feeding into the NHCP and local ‘Future in Mind’ Transformation Plan refresh.

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General details

Report title 
Healthwatch emotional wellbeing report
Local Healthwatch 
Healthwatch Northamptonshire
Date of publication 
Monday, 3 December, 2018
Date evidence capture began 
Monday, 3 December, 2018
Date evidence capture finished 
Monday, 3 December, 2018
Type of report 
Key themes 
Quality of regulation
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Mental health services 
Child and adolescent mental health services (CAMHS)

Details of people who shared their views

Number of people who shared their views 
Age group 
All people under the age of 18
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.