Healthwatch Derby Social Media campaign - Dental Services

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Summary of report content

Healthwatch Derby undertook dental polls on their social media channels during February 2022. Over the course of 5 days, and with prior and subsequent promotion, their polls received a total of 36 reactions and 7 individual further comments surrounding the topic of the questions asked, and also general experiences with Dental care. Two individuals followed the link to their Dental Mystery Shopper survey and gave more details, by answering further questions about their experiences

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General details

Report title 
Healthwatch Derby Social Media campaign - Dental Services
Local Healthwatch 
Healthwatch Derby
Date of publication 
Thursday, 10 March, 2022
Date evidence capture began 
Monday, 21 February, 2022
Date evidence capture finished 
Friday, 25 February, 2022
Key themes 
Booking appointments
Quality of care

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.