Healthwatch Derby Annual Report 2020-21

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Summary of report content

Healthwatch Derby report on their achievements for the year 2020-2021.

During this year, 6,827 people shared their health and care story with them

8,507 people accessed advice and information online, a 160% increase on 2019/20

They published lots of small reports to service providers and commissioners covering a range of subjects including people's changes in choices  and behaviour during the Covid-19 pandemic, a homeless report, and virtual appointments and consultations.

 

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General details

Report title 
Healthwatch Derby Annual Report 2020-21
Local Healthwatch 
Healthwatch Derby
Date of publication 
Wednesday, 21 July, 2021
Date evidence capture began 
Wednesday, 1 April, 2020
Date evidence capture finished 
Wednesday, 31 March, 2021
Key themes 
Access
Cleanliness hygiene and infection control
Communication between staff and patients
Digitalisation of services
Health and safety
Health protection
Information providing
Lifestyle and wellbeing
Quality of care
Service closure
Service delivery organisation and staffing

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not applicable
Primary research method used 
User stories
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
GP practice

Details about conditions and diseases

What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
What was the main sentiment of the people who shared their views? 
Not known

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Not applicable
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.