Healthwatch Camden Community Forum 26 July 2017

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Summary of report content

Healthwatch Camden ran a ‘community conversations’ forum, on 26 July 2017, to identify people’s experience of changes to social care, known locally as ‘universal services’. 40 people attended the forum including 5 staff members. This work was done as part of a programme to identify people’s experience of ‘general’ community services. ‘universal services’ are defined as services that are available to everyone such as parks, libraries, walking groups, leisure facility, advice and information provided by benefits advice agencies or job centres. The report identifies several issues. Disabled and older people faced challenges when they were trying to use ‘general’ community services. They had lots of ideas for how to tackle these barriers. People also needed support and encouragement. Participants recognised the power of peer support and of tapping into local networks. Cost to pay for local facilities was an issue. Disability access at some places was not available. Some people did not feel welcomed or supported while using local facilities. The report did not make recommendations. However, it provided suggestions by service users: - To have services working together using a joined up approach to care or service delivery - To improve the provision of advice and information, particularly for disabled people - To make more activities available such as outdoors, gardening similar activities - To provide support and encouragement, such as support to get there, an open house - To make services easily accessible, including cost, and transport

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General details

Report title 
Healthwatch Camden Community Forum 26 July 2017
Local Healthwatch 
Healthwatch Camden
Date of publication 
Wednesday, 26 July, 2017
Date evidence capture began 
Wednesday, 26 July, 2017
Date evidence capture finished 
Wednesday, 26 July, 2017
Type of report 
Key themes 
Quality of care
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Focus group
How was the information collected? 

Details of health and care services included in the report

Community services 

Details about conditions and diseases

Types of disabilities 
Learning or understanding or concentrating

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.