Healthwatch Bromley Intelligence Report: April – September 2017

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General details

Report title 
Healthwatch Bromley Intelligence Report: April – September 2017
Local Healthwatch 
Healthwatch Bromley
Date of publication 
Saturday, 30 September, 2017
Date evidence capture began 
Saturday, 1 April, 2017
Date evidence capture finished 
Sunday, 1 September, 2019
Type of report 
Report
Key themes 
Admission
Complaints procedure
Discharge
Quality of care
Quality of treatment
Support
Other information of note about this report 
Good Practice
Healthwatch reference number 
Rep-1680

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Structured interview
Survey
Unstructured Interview
User stories
How was the information collected? 
Research

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Appointments
Community services 
Other

Details of people who shared their views

Number of people who shared their views 
338
Age group 
All
Gender 
All
Ethnicity 
All
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
Does the information include other people's views? 
Yes
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.