Health & wellbeing during Covid-19

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Summary of report content

Healthwatch Camden have been engaging with local residents to hear about the impact of the Covid-19 pandemic. They undertook a survey online and by telephone and have had over 800 responses.  They have also held in-depth interviews with participants with a diverse range of characteristics.

The survey found that people are experiencing new and exacerbated mental health problems. They find COVID-19 related information confusing and contradictory. They want clear & consistent messaging around the virus, what lockdown means, and how to ease out of lockdown. They are stressed and nervous about starting to use health care services again.

Carers wanted access to Covid-19 testing as many are worried about catching it. Carers are more likely to have used services since Covid-19 emerged

Almost half of respondents have used digital health services since COVID-19. Many have had positive experiences and found the services convenient and high quality, especially when ordering repeat prescriptions or checking in with GPs regarding long-term conditions. However, digital services were not adequate for many people seeking mental health support or for children with complex needs, and many reported long wait times during phone consultations and when dialling 111.

This is an interim report, with the final results to be published in summer 2020.

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General details

Report title 
Health & wellbeing during Covid-19
Local Healthwatch 
Healthwatch Camden
Date of publication 
Wednesday, 24 June, 2020
Date evidence capture began 
Wednesday, 1 April, 2020
Date evidence capture finished 
Sunday, 31 May, 2020
Type of report 
Key themes 
Cleanliness hygiene and infection control
Communication between staff and patients
Digitalisation of services
Health protection
Information providing
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Unstructured Interview
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Urgent and emergency care services 
Accident & emergency

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.