Health, Care & Wellbeing Experiences in Richmond During Coronavirus

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Summary of report content

Healthwatch Richmond conducted an investigation into 376 people's experiences of health and care during the Coronavirus. 

The report found that virtual appointments received a mixed response, particularly negative experiences for those with mental health conditions. There were difficulties requesting repeat prescriptions for those who did not use online GP services. Visiting clinical settings was a concern for people with long term conditions and that communication about control measures was welcomed. Some people commented that they were discharged from hospital before they were ready. People who had a high perceived risk, were concerned about leaving the house and reported that clear credible information about how to protect themselves would help. Loneliness and isolation was a common theme for those who lived alone or in shared housing. Carers reported that the face to face and peer services that they often gained significant
support from had largely ceased.

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General details

Report title 
Health, Care & Wellbeing Experiences in Richmond During Coronavirus
Local Healthwatch 
Healthwatch Richmond upon Thames
Date of publication 
Tuesday, 4 August, 2020
Date evidence capture began 
Thursday, 12 March, 2020
Date evidence capture finished 
Thursday, 9 July, 2020
Type of report 
Report
Key themes 
Access
Booking appointments
Cancellation
Cleanliness hygiene and infection control
Communication between staff and patients
Digitalisation of services
Health promotion
Holistic support
Information providing
Lifestyle and wellbeing
Service delivery organisation and staffing
Support
Healthwatch reference number 
Rep-7705

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Survey
How was the information collected? 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of people who shared their views

Number of people who shared their views 
376
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
Does the information include other people's views? 
Yes
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.