Health, care and wellbeing services during the Coronavirus pandemic

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Summary of report content

Healthwatch Bury undertook a survey to find out more about people’s experiences of using health and social care services during the COVID-19 lockdown. A total of 89 surveys were completed.

Most people found it easy to find clear and understandable information about Coronavirus and how to keep themselves and others safe. The main source of information were TV/Press and Downing Street briefings and accessing newspapers online.

Nearly two thirds of the respondents (65%) stated that their mental health and wellbeing had been affected by the COVID-19 pandemic.  Over two in five of those were reporting increased feelings of anxiety and social isolation.

Nearly half the respondents reported that their appointments or operation had been cancelled during the pandemic.

The report contains 4 recommendations aimed at addressing the main findings of the report.

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General details

Report title 
Health, care and wellbeing services during the Coronavirus pandemic
Local Healthwatch 
Healthwatch Bury
Date of publication 
Wednesday, 11 August, 2021
Date evidence capture began 
Tuesday, 1 September, 2020
Date evidence capture finished 
Sunday, 31 January, 2021
Key themes 
Cleanliness hygiene and infection control
Communication between staff and patients
Digitalisation of services
Health inequalities
Health protection
Information providing
Lifestyle and wellbeing
Service delivery organisation and staffing
Waiting times and lists for treatment

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Inpatient care
Mental health services 
Community mental health team (CMHT)
Social care services 
Nursing care home
Residential care home

Details of people who shared their views

Number of people who shared their views 
Age group 
18-24 years
25-64 years
65-85 years
85 +
Prefer not to say
Asian / Asian British
Black/ African / Caribbean / Black British
Mixed / multiple ethnic groups
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.