Health and Social care service priority areas

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Summary of report content

Healthwatch Trafford undertook a survey to find out local people’s priorities for health and social care services.  The survey was open between 25 June and 16 July 2021 and they heard from 26 people.

When asked about priority service areas, the most popular request was for all service areas to receive attention.

In addition, there were three key areas highlighted as needing prioritising: GPs, community mental health services, and hospital outpatient services.

People said there was a need for more clinical staff and more locally accessible services.

They wanted health and care services to quickly return to pre-pandemic levels of operation.

 People also supported improvements to the services offered based on convenience for patients, good quality care, well-funded services, and access for all

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General details

Report title 
Health and Social care service priority areas
Local Healthwatch 
Healthwatch Trafford
Date of publication 
Monday, 16 August, 2021
Date evidence capture began 
Friday, 25 June, 2021
Date evidence capture finished 
Monday, 16 August, 2021
Key themes 
Digitalisation of services
Health inequalities
Quality of staffing
Service delivery organisation and staffing
Staff levels
Waiting times and lists for treatment

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Optometry services
Secondary care services 
Inpatient care
Mental health services 
Child and adolescent mental health services (CAMHS)
Community mental health team (CMHT)
Social care services 
Home care / domiciliary care
Residential care home
Community services 
Community healthcare and nursing services
Urgent and emergency care services 
Accident & emergency

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Not applicable
Is there evidence of impact external to the report? 
Not applicable

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.