The health and social care experiences of the people working in health and care in Kirklees during the Covid-19 outbreak

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Summary of report content

To gather a full understanding of the experience of staff working in health and care services during the COVID-19 pandemic, Healthwatch Kirklees used a variety of different engagement approaches and tools such as a survey and focus groups. We also asked people to share their experiences with us in creative ways such as stories, pictures, poems and word clouds. There were 35 responses to the Kirklees staff survey.

People commented on their wellbeing. They appreciated supportive colleagues and managers, but others felt that it had been stressful transferring working from home and getting their work/life balance right.

Some felt that they managed to adapt their service delivery.  Staff commented how they had been able to adapt quickly to change. However, they were aware of the impact of postponed appointments on the public, and felt the impact of working long hours.

Staff were able to implement safety measures and implement the wearing of PPE quickly, but some experienced problems in obtaining suitable items quickly.

Most staff felt that delivering services online and having interaction with their colleagues online had gone well.  One member of staff acknowledged that not everyone could afford or use digital technology, but they had still been able to deliver a face to face service.

The report finishes with an analysis of comments by different services.

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General details

Report title 
The health and social care experiences of the people working in health and care in Kirklees during the Covid-19 outbreak
Local Healthwatch 
Healthwatch Kirklees
Date of publication 
Monday, 16 November, 2020
Date evidence capture began 
Wednesday, 1 April, 2020
Date evidence capture finished 
Friday, 31 July, 2020
Type of report 
Report
Key themes 
Cleanliness hygiene and infection control
Health protection
Information providing
Lifestyle and wellbeing
Quality of care
Service delivery organisation and staffing
Staff attitudes
Healthwatch reference number 
Rep-7913

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Survey
User stories
How was the information collected? 
Research
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Community pharmacy
GP practice
Secondary care services 
Inpatient care
Outpatients
Mental health services 
Community mental health team (CMHT)
Social care services 
Adult social care
Home care / domiciliary care
Nursing care home
Residential care home
Community services 
Other

Details of people who shared their views

Number of people who shared their views 
35
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.