Health and care experience profile 2

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Summary of report content

Healthwatch Manchester produced a Health and Care Experience profile about a person of South Asian ethnicity with diabetes.

This was part of a project led by Healthwatch England and NHS England to develop a qualitative methodology as part of the Local Integration Index. Eight local Healthwatch piloted this methodology by focussing on particular local groups with experiences of care across several health and care services. This methodology can be used to ensure people’s experiences of integration are used by local systems to track how services are working together locally.

In this report, Healthwatch Manchester look at national and local data on this topic, including how care is provided locally.

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General details

Report title 
Health and care experience profile 2
Local Healthwatch 
Healthwatch Manchester
Date of publication 
Friday, 11 June, 2021
Key themes 
Health inequalities
Integration of services
Service delivery organisation and staffing

Methodology and approach

Was the work undertaken at the request of another organisation? 
Yes
What type of organisation requested the work 
Other government body
If this work has been done in partnership, who is the partner? 
NHS England and Healthwatch England
Primary research method used 
User stories
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Diabetic medicine

Details about conditions and diseases

Conditions or diseases 
Diabetes and other endocrinal, nutriotional and metabolic conditions

Details of people who shared their views

Number of people who shared their views 
Not applicable
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Not applicable
Does the information include carer's, friend's or relative's views? 
Not applicable
Does the information include staff's views? 
Not applicable
What was the main sentiment of the people who shared their views? 
Not known

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Not applicable
Is there evidence of impact external to the report? 
Not applicable

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.