Health and care community survey 2019

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General details

Report title 
Health and care community survey 2019
Local Healthwatch 
Healthwatch Isles of Scilly
Date of publication 
Wednesday, 12 February, 2020
Date evidence capture began 
Tuesday, 1 October, 2019
Date evidence capture finished 
Thursday, 31 October, 2019
Type of report 
Report
Key themes 
Booking appointments
Building and facilities
Communication between staff and patients
Continuity of care
Discharge
Holistic support
Information providing
Quality of care
Quality of patient transport
Quality of staffing
Quality of treatment
Referrals
Service delivery organisation and staffing
Staff attitudes
Staff levels
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number 
Rep-5201

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Survey
How was the information collected? 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Community pharmacy
Dentist (non-hospital)
GP practice
Optometry services
Urgent care services
Secondary care services 
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds
Counselling/improving access to psychological therapies (IAPT)
Discharge lounge
General surgery
Maternity
Obstetrics & gynaecology
Outpatients
Podiatry
Radiography
Accident & emergency
Mental health services 
Child and adolescent mental health services (CAMHS)
Community mental health team (CMHT)
Social care services 
Adult social care
Children services
Drug & alcohol services
Community services 
Community healthcare and nursing services
Urgent and emergency care services 
Accident & emergency
Ambulance services
Urgent care services
Other services 
Equipment service
Patient transport

Details about conditions and diseases

Conditions or diseases 
Diabetes and other endocrinal, nutriotional and metabolic conditions
Fertility, pregnancy and childbirth
Injuries, accidents and wounds
Oral and dental health
What type of pregnancy or maternity themes are included in the report 
Pregnant

Details of people who shared their views

Number of people who shared their views 
203
Age group 
All
Gender 
All
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.