The Harbour report

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Summary of report content

Founded in 1992 by Psychotherapist Jill Brown, The Harbour is an independent local charity that exists to support people in the Bristol area with the emotional pain, loss and isolation that comes with a life-threatening illness or bereavement. Healthwatch Bristol provided funding through the ‘Community Pot’ fund for The Harbour to carry out research that was designed to find out which groups of people find access to The Harbour more difficult, and what reasons are behind this difficulty. Healthwatch Bristol analysed the demographic information that we have collected about people who used our service during 2016 and 2017, and compared this to demographic data on the population of Bristol. This enabled us to identify groups of people who were underrepresented in our client cohort. The findings from this research include: There is a growing familiarity with talking therapies among BAME groups. The first ports of call are the people in one’s own close networks. The idea of talking to strangers about personal matters generates multiple tensions. The quality of the service is important. There are some practical and structural obstacles to accessing The Harbour.

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General details

Report title 
The Harbour report
Local Healthwatch 
Healthwatch Bristol
Date of publication 
Thursday, 1 November, 2018
Date evidence capture began 
Thursday, 1 November, 2018
Date evidence capture finished 
Thursday, 1 November, 2018
Type of report 
Key themes 
Health inequalities
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Focus group
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Mental health services 
Community mental health team (CMHT)
Psychiatry / mental health (other services)

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.