Healthwatch Swindon reported on the results of survey undertaken by the Harbour Project, an organisation working with refugees and asylum seekers, which they had funded. They undertook a survey to which 50 clients of the Harbour Project responded between 21 July and 9 December 2020.
All but one were registered with a GP practice. Most made their appointments by phone. Whilst 30 people found this easy to do, 12 found it difficult to make an appointment.
24 people had visited a dentist and 19 had been to hospital. Their experiences varied considerably, but all were adjusting to new ways of working during the Covid-19 pandemic.
All but one person said they felt safe in the local community. There was limited understanding of the concept of safeguarding and how to report a concern.
Respondents gave their views on how health and care services could be improved and what one thing would most improve their health and wellbeing.
Over half said they would go to the Harbour Project if they needed information about services.
Harbour Project Survey Report
Date evidence capture began
Date evidence capture finished
Wednesday, 9 December, 2020
Communication between staff and patients
Healthwatch reference number
Was the work undertaken at the request of another organisation?
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Number of people who shared their views
Mixed / multiple ethnic groups
Other population characteristics
Refugees or asylum seekers
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?