Harbour Project Survey Report

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Summary of report content

Healthwatch Swindon reported on the results of survey undertaken by the Harbour Project, an organisation working with refugees and asylum seekers, which they had funded.  They undertook a survey to which 50 clients of the Harbour Project responded between 21 July and 9 December 2020.

All but one were registered with a GP practice.  Most made their appointments by phone.  Whilst 30 people found this easy to do, 12 found it difficult to make an appointment.

24 people had visited a dentist and 19 had been to hospital.  Their experiences varied considerably, but all were adjusting to new ways of working during the Covid-19 pandemic.

All but one person said they felt safe in the local community.  There was limited understanding of the concept of safeguarding and how to report a concern.

Respondents gave their views on how health and care services could be improved and what one thing would most improve their health and wellbeing.

Over half said they would go to the Harbour Project if they needed information about services.

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General details

Report title 
Harbour Project Survey Report
Local Healthwatch 
Healthwatch Swindon
Date of publication 
Friday, 15 January, 2021
Date evidence capture began 
Tuesday, 21 July, 2020
Date evidence capture finished 
Wednesday, 9 December, 2020
Type of report 
Report
Key themes 
Booking appointments
Communication between staff and patients
Health inequalities
Interpreters
Healthwatch reference number 
Rep-8040

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Survey
How was the information collected? 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
GP practice
Secondary care services 
Outpatients

Details of people who shared their views

Number of people who shared their views 
50
Age group 
18-24 years
25-64 years
65-85 years
Gender 
All
Ethnicity 
Mixed / multiple ethnic groups
Sexual orientation 
Not known
Other population characteristics 
Refugees or asylum seekers
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
No
Does the information include other people's views? 
Yes
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.